Why companies work with us
Three situations bring companies to us: moving into supplements from another industry, losing time and money shipping product across the Canada-US border, or outgrowing the manufacturer that makes it.
- on-time delivery
- 95%+
- GMP partners across Canada and the USA
- 12+
- units at full scale
- 100,000+
- brands manufactured for
- 20+
The three situations at a glance
| Situation | What usually goes wrong | What we do |
|---|---|---|
| Moving into supplements from another industry | What usually goes wrongNo formulation, regulatory, or manufacturing experience in house, and the brand's reputation rides on the first product. | What we doWe run the formula, the NPN or FDA work, the labels, and production as one project. |
| Making product in one country and selling it in the other | What usually goes wrongRestocks held at customs or pulled for inspection, broker fees, and a landed cost that moves with every tariff change. | What we doWe move production into the country where the product sells, through GMP partners in both Canada and the USA. |
| Outgrowing your manufacturer | What usually goes wrongMissed reorders, longer lead times, stockouts, and no room for new SKUs. | What we doWe place the product with a partner that has the capacity, reproduce it as it is, and scale it past 100,000 units. |
Moving into supplements from another industry
Your customers already trust you in another category, and some of what they buy next is a supplement or a functional food. What these companies lack is the supplement side: formulation, dosage forms, Health Canada and FDA rules, compliant labels, and a manufacturer that fits. We run all of it as one project, starting from one of 800+ catalogue formulas or a custom formula, and most first lines ship in 4 to 12 weeks.*
Companies come to us from
- Medical devices
- A supplement sold to the same patients and clinics that already use the device.
- Sports and fitness equipment
- Protein, creatine, and electrolyte mixes for customers who already train with the equipment.
- Food and beverage
- Electrolyte drink mixes and functional powders for a shelf and a customer base the brand already has.
- Beauty and personal care
- Collagen and other beauty-from-within products for customers who already buy the skincare.
Some of these first products are functional foods rather than supplements. An electrolyte drink mix is the usual example: in Canada it can be sold as a supplemented food, and in the US as a conventional food, instead of as a supplement. The claims you want to make decide the route. We settle it before formulation starts and design the label to match: a Supplemented Food Facts table in Canada, a Nutrition Facts panel in the US. Electrolyte and hydration mixes run on our powder manufacturing lines from 1,000 units.
*Typical timeline. Depending on which facility in our network runs your product, lead times range from 4 to 12 weeks; custom formulas and NPN approvals add time.
More on expanding into supplementsMaking product in the country where it sells
A product made in Canada and sold to US customers, or the reverse, crosses the border on every restock. Shipments wait at customs or get pulled for inspection, a customs broker takes a fee on each one, and a tariff change can move your landed cost from one order to the next. When a restock is late, your customers wait with it.
We have GMP-certified partners on both sides of the border, in British Columbia and Ontario and in California, Utah, Texas, and Georgia. We can move production into the country where the product sells and match it to your current specification, so your customers get the same product by domestic freight. We handle the NPN and bilingual labels for Canada and the FDA label rules for the US. While one market is still small, shipping across can still be the right call, and we will tell you when it is.
More on making product where it sellsOutgrowing your manufacturer
A manufacturer that suited your first runs may not have room for your volume now. Reorders slip, lead times stretch, your best seller goes out of stock, and new SKUs wait behind other clients' work. A single brand rarely has the buying power to fix that.
We place your product with a partner in our network that has the capacity, reproduce it to your current specification, and run it from there. The same SKU can scale past 100,000 units without changing partners. Because we work across a network, we can qualify a second source so one facility's delay doesn't empty your shelves, and our combined volume earns pricing a single brand rarely gets on its own. More on how that works: supplement contract manufacturing.
Common questions
Yes. Most companies moving in from another industry bring a brand and customers rather than a formula. We start from one of 800+ catalogue formulas or develop a custom one, handle the NPN or FDA work and the labels, and run production. A first run starts at 2,000 units for most formats and 1,000 units for powders.
It can be either. In Canada, a powdered drink mix can be sold as a supplemented food under the Food and Drug Regulations, with a Supplemented Food Facts table, or as a natural health product with an NPN. In the US, it can be a conventional food with a Nutrition Facts panel or a dietary supplement with a Supplement Facts panel. The claims you want to make and how the product is marketed decide the route. We work out which one fits before formulation starts and design the label for it.
It shouldn't. We match the new run to your current formula and specification, and every batch ships with a Certificate of Analysis from an ISO 17025 accredited lab. What changes is the label: an NPN and bilingual English and French text for Canada, FDA label rules for the US.
No. While one market is still small, making the product on one side and shipping across can be the right call, and we will tell you if it is. Once both markets carry real volume, a run on each side keeps each one stocked locally. Most formats start at 2,000 units per run.
Yes, and it is one of the most common projects we run. Send the current specification, formula, and label. We confirm what transfers directly, flag anything a new facility has to re-document, and quote the switch, so your customers keep getting the product they already buy.
Our minimums are floors rather than ceilings. The same formula scales past 100,000 units inside our network without re-qualification, and we place each run with the facility that fits its size.
Tell us which situation you're in
Send the product, the market, and the volumes. We come back within 24 hours with a recommended facility, a realistic timeline, and what we need to quote.